Terms and Conditions

Standard Terms and Conditions For Bookings

1. An enquiry does not constitute a booking until confirmed by ourselves. Written confirmation of the booking will be sent via email, or text message
   
   
2. The Company pricing structure is based on the actual time and mileage involved in providing the service requested (base to base mileage or hours charge which ever is the greater). This means that regardless of your collection address all journeys will commence in Wrexham. Clients may of course amend plans to meet alterations on the day in which case the final cost will reflect any additional time, miles or other services provided. Extra charges will apply if your route involves toll roads, congestion charges or parking charges.
   
   
3. Vehicles will only carry up to the amount of passengers for which that vehicle is licensed. We will not carry more passengers than we are legally permitted to do so.
   
   
4. We reserve the right not to carry any passenger(s) should the passenger(s) have excessive luggage that would result in the vehicle being overloaded and unsafe on the road. The drivers decision is final. No refunds will be made in these circumstances.
   
   
5. Wrexham Chauffeurs Ltd will not be held responsible for the safety or custody of personal belongings, purchases, luggage or any other items carried by any passenger or which are left in the vehicle. Lost property should be reported to Wrexham Chauffeurs Ltd and the Police as soon as possible in case it can be returned.
   
   
6. We reserve the right to refuse to carry any person that we consider is likely to be ill in the vehicle or who may behave in a way that endangers the occupants of the vehicle and/or the vehicle itself. In these circumstances no refund will be made. Should the vehicle require cleaning or valeting due to illness for any reason an immediate charge of £100 will apply.
   
   
7. Any damage caused to any part of our vehicle(s) by the passenger(s) will be charged accordingly.
   
   
8. All passengers must wear the seat belts provided in all vehicles. Wrexham Chauffeurs Ltd accept no responsibility or liability for injuries, accidents or death as a result of passengers failing to wear the seat belts provided. Child seats must be secured by the passengers providing them.  Wrexham Chauffeurs Ltd will not be responsible for the safety or fitting of child seats. We are exempt from the child seat law currently in place.
   
   
9. We are happy to stop for comfort breaks of 10 mins or less. Longer stops, such as for meals, will be charged extra at our waiting time rate. If advised at time of booking this service will be included in the agreed rate.
   
   
10. In the event of very bad weather we reserve the right to cancel without penalty if advised against travelling by authorities such as the Police, Met Office or Highways Agency or if we consider it unlikely that we will be able to complete your journey safely. In these circumstances a full refund will be made but no further compensation is due.
    
    
11. Wrexham Chauffeurs Ltd reserves the right to provide alternative vehicle(s) to carry out the hire in case of vehicle breakdown or other unforeseen problems arising such as delayed flight returns. Although every effort will be made to provide an equally suitable vehicle, Wrexham Chauffeurs Ltd reserves the right to sub-contract other vehicles where required. We will ensure they are vetted and meet our own high standards where possible.
    
    
12. The hirer is responsible for the passengers. Passengers failing to return on time may be left behind, passengers affected by drunkenness or drugs may be refused permission to travel. The drivers decision is final. No refund will be available in these cases.
    
    
13. Drivers are NOT able to take future bookings. Booking can be made directly with Wrexham Chauffeurs Ltd on our online booking form, by email or by calling the office telephone number. Wrexham Chauffeurs Ltd will accept no responsibility or liability for bookings made with a driver – and passengers may not be insured.