Refunds and Cancellations policy

Refunds

During the hire
No refunds will be given for journeys terminated part way through the hire. Full fare will be due to the driver and/or client will be invoiced for full cost of booked travel.

Doesn’t appear
If the passenger(s) doesn’t appear at the time and place designated as the pickup point, all monies paid will be non-refundable and/or client will be invoiced for full cost of booked travel.

Excess luggage
We reserve the right not to carry any passenger(s) should the passenger(s) have excessive luggage that would result in the vehicle being overloaded and unsafe on the road. No refunds will be made in these circumstances.

Bad Weather
In the event of very bad weather, we reserve the right to cancel without penalty if advised against travelling by authorities such as the Police, Met Office or the Highways Agency or if we consider it unlikely that we will be unable to complete your journey safely. In these circumstances a full refund, less any credit card charges will be made but no further compensation is due.

Booker responsible
The Booker is responsible for the passengers. Passengers failing to return on time may be left behind. Passengers affected by drunkenness or drugs may be refused permission to travel. The driver’s decision is final. No refund will be made in these cases.

Refunds to cards
Refunds to credit/debit cards can only be refunded to the original card used.